Communicator App Impairment

Incident Report for VoiceNEXT

Resolved

After observing ongoing stability throughout the day, we are marking this event Resolved. If you experience any further issue related to this notice please email support@voicenext.com

Posted Dec 08, 2021 - 17:03 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 08, 2021 - 13:37 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 08, 2021 - 12:23 EST

Monitoring

A work around has been implemented and we are monitoring the results.

Posted Dec 08, 2021 - 09:27 EST

Identified

The issue has been identified. Impairment is related to AWS outage. Work-around is being implemented shortly.

Posted Dec 08, 2021 - 09:14 EST

Update

We are continuing to investigate this issue.

Posted Dec 08, 2021 - 09:11 EST

Investigating

We are currently investigating an issue with calls failing on Communicator Mobile application.

Posted Dec 08, 2021 - 09:11 EST

This incident affected: Communicator App.