tag:status.voicenext.com,2005:/historyVoiceNEXT Status - Incident History2024-03-29T01:23:39-04:00VoiceNEXTtag:status.voicenext.com,2005:Incident/202731472024-03-16T13:17:00-04:002024-03-20T19:29:08-04:00Voice Impairment<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor and send a Reason for Outage shortly.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:52</var> EDT</small><br><strong>Update</strong> - We are seeing continued stability for all services. We will continue to monitor throughout the weekend and provide relevant updates.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:37</var> EDT</small><br><strong>Monitoring</strong> - Systems are operating normally at this time. We will continue actively monitoring and provide further updates.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:26</var> EDT</small><br><strong>Identified</strong> - VoiceNEXT has become aware of phones unable to make or receive calls intermittently. The issue has been identified and is being worked.</p>tag:status.voicenext.com,2005:Incident/202731222024-03-15T16:00:00-04:002024-03-15T17:23:20-04:00Voice Impairment<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Resolved</strong> - VoiceNEXT has become aware of phones unable to make or receive calls intermittently. The incident is being investigated.</p>tag:status.voicenext.com,2005:Incident/193359542023-12-14T04:00:05-05:002023-12-14T04:00:05-05:00Primary Server Maintenance AS2 & AS4 - 14 December 2023<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>04:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Scheduled</strong> - VoiceNEXT servers will be undergoing maintenance for 1 hours from 3 AM - 4 AM on Thursday December 14, 2023. There will be 10 minutes of downtime during the maintenance window. If you require your calls to be <br />forwarded during this maintenance window please email support@voicenext.com</p>tag:status.voicenext.com,2005:Incident/193359412023-12-11T04:02:32-05:002023-12-11T04:02:33-05:00Primary Server Maintenance AS1 - 11 December 2023<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>04:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> EST</small><br><strong>Scheduled</strong> - VoiceNEXT servers will be undergoing maintenance for 1 hour from 3 AM - 4 AM on Monday December 11, 2023. There will be 10 minutes of downtime during the maintenance window. If you require your calls to be <br />forwarded during this maintenance window please email support@voicenext.com</p>tag:status.voicenext.com,2005:Incident/189264252023-10-26T04:00:19-04:002023-10-26T04:00:19-04:00VoiceNEXT Maintenance - Primary Server Maintenance - 26 October 2023<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Scheduled</strong> - VoiceNEXT servers will be undergoing maintenance for 2 hours from 2 AM - 4 AM on Thursday October 26th. There will be 10 minutes of downtime during the maintenance window. If you require your calls to be forwarded during this maintenance window please email support@voicenext.com</p>tag:status.voicenext.com,2005:Incident/87924752021-12-08T17:03:04-05:002021-12-08T17:03:05-05:00Communicator App Impairment<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> EST</small><br><strong>Resolved</strong> - After observing ongoing stability throughout the day, we are marking this event Resolved. If you experience any further issue related to this notice please email support@voicenext.com</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> EST</small><br><strong>Monitoring</strong> - A work around has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> EST</small><br><strong>Identified</strong> - The issue has been identified. Impairment is related to AWS outage. Work-around is being implemented shortly.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with calls failing on Communicator Mobile application.</p>tag:status.voicenext.com,2005:Incident/82553682021-10-17T09:08:56-04:002021-10-18T09:09:15-04:00This is an example incident<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:08</var> EDT</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:58</var> EDT</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:34</var> EDT</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>